If there is any place in the IT department that sees the most action, it is the Help Desk. All day, impatient managers and confused end users call them in a panic. They want immediate assistance […]
Read MoreCentralizing and integrating multiple data sources used to be a time consuming and expensive solution for a highly convenient and efficient solution. That is until Yurbi came along. We designed Yurbi to quickly centralize the data […]
Read MoreIvanti Service Manager is one of the premier ITSM solutions available today. From automating workflows that eliminate costly manual processes, to ticket trend analysis and beyond, Ivanti Service Manager (formerly Heat Service Management) is a scalable […]
Read MoreDo you use Ivanti Service Management (formerly known as Heat Service Management) as your preferred ITSM solution? We’re excited to announce you can now connect to your Ivanti data using Yurbi’s latest Premium App: Ivanti Service […]
Read MoreBMC ITSM recently made a significant shift in its out-of-the-box reporting strategy. As we’ve mentioned in the past, BMC used to white label SAP BusinessObjects as its reporting tool and branded it as BMC Analytics. With […]
Read MoreOn April 16, 2016, CA Technologies (CA) announced that it would no longer distribute CABI 4.1 with BusinessObjects. CA stated that the company will instead distribute CABI 6.x with TIBCO® Jaspersoft. Though CA Technologies downplayed the […]
Read MoreThere’s a reason why BMC Remedy is popular among IT help desks. It’s a great ITSM solution that provides useful features such as an asset management tool that allows you to discover and track all the […]
Read MoreWe’ve been discussing the concept of data integration for a few months now, but there are still a few things that need to be covered. While many of the most pertinent business management applications have been […]
Read MoreOur experience working with Service Desk managers tells us that reporting is essential to operating a smooth Service Desk. Yet, many Service Desk vendors, including BMC Remedy, don’t provide robust reporting features. Or, they do, but […]
Read MoreServiceNow is recognized as a leading enterprise IT Cloud company that offers a variety of Cloud-based products to help automate and manage IT service relationships. While ServiceNow is a powerful tool, it leaves some customers wanting […]
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