Drag and Drop Builder
Global Filters and Saved Views
Drill Down and Launch Out
Visualizations
Content Blocks
In-Memory Caching
Mobile Interface
Codeless Report Building
Custom Formulas and Criteria
Chart and Dataset Builder
Data Blending
Stored Procedures
Embeddable Dashboards and Reports
Direct Link
Scheduled Emails
Public View Embeds
Display Mode (TV)
Tenant Level Security
Dynamic Data Sources
Role Based Security
Authentication Modes
Team, Private, Favorites Library
Folder Hierarchy
Folder and Report Security
Guest/Anonymous Library
Customizable Interface
Multi-lingual
Custom Domain
Seamless Sign-On
Table and View Relationships
Data Transformation
Column Level Security
Data Field Organization
API for Automations
Production and Dev Environments
Audit Logs
BI Guides
Contact
Customer Portal5 Benefits Of Business Intelligence Tools For Service Desk Systems
If there is any place in the IT department that sees the most action, it is the Help Desk. All day, impatient managers and confused end users call them in a panic. They want immediate assistance with a myriad of problems. Service desk solutions like CA Service Desk, ServiceNow, Ivanti Service Management, and BMC ITSM…
Case Study: Using Yurbi to Gain Access to Legacy BMC Remedy Data
A large, international bank asked us to help us solve an issue the bank was facing. The bank had just switched its helpdesk system from BMC Remedy to ServiceNow. During this transition, the bank was trying to figure out how to migrate and access its historical helpdesk data from BMC Remedy for both knowledge and…
The Top Issues with BMC Smart Reporting
BMC ITSM recently made a significant shift in its out-of-the-box reporting strategy. As we’ve mentioned in the past, BMC used to white label SAP BusinessObjects as its reporting tool and branded it as BMC Analytics. With its most recent update, BMC ditched SAP Business Objects and now white labels Yellowfin BI and has branded its…
The Definitive Guide to the Yurbi App
The Yurbi App is the secret sauce of Yurbi and is what sets it apart from other business intelligence (BI) self-service solutions. We’ve mentioned the Yurbi App many times before, but we often get the question, “What exactly is a Yurbi App and what makes it so great?” So, we thought we’d lay it all out…
Getting Your Data Out of BMC Remedy – Is There a Better Way?
There’s a reason why BMC Remedy is popular among IT help desks. It’s a great ITSM solution that provides useful features such as an asset management tool that allows you to discover and track all the IT assets within the environments you maintain; a virtual agent with a chat interface that also offers informative articles…
5 ITIL Questions All Service Managers Should Ask
Service desk managers may often feel that they are losing ground, getting left behind, or just being left out of the conversation. All too often they are overworked, given few resources, and left to their own devices. But as the main point of contact for a company’s internal and external support, a service desk manager’s…
Best Dashboard and Reporting Options for BMC ITSM Remedy
Our experience working with Service Desk managers tells us that reporting is essential to operating a smooth Service Desk. Yet, many Service Desk vendors, including BMC Remedy, don’t provide robust reporting features. Or, they do, but they’re so complex most users can’t leverage them. That’s why 5000fish got involved with Service Desk reporting: to provide…
Asking “Do We Need Business Intelligence?” Here are the Top 5 Signs You Do
Are you reading this blog because you woke up this morning with the novel thought in your head that you needed to buy a BI solution today? We didn’t think so. Just like the straw that eventually broke the camel’s back in the famous proverb, organizations don’t come to the conclusion that they need a…
Benefits of Integrating BMC Remedy ITSM with Project Management Software
As a Project Manager you’re constantly searching for data and insights to help you streamline processes, improve service and run a more efficient and effective Service Desk. So you turn to your BMC Remedy ITSM software for help, but find it difficult to extract the real-time information you need. Trying to integrate BMC with project…
10 Signs Yurbi May Be a “Good Fit” For Your Organization
At 5000fish, we believe in being frank. Although we design business intelligence (BI) software, we’re the first to admit Yurbi isn’t right for everyone. In fact, there are a handful of reasons Yurbi might not be the best BI solution for your needs, and we’ve outlined them here. On the other hand, Yurbi might be…
