Drag and Drop Builder
Global Filters and Saved Views
Drill Down and Launch Out
Visualizations
Content Blocks
In-Memory Caching
Mobile Interface
Codeless Report Building
Custom Formulas and Criteria
Chart and Dataset Builder
Data Blending
Stored Procedures
Embeddable Dashboards and Reports
Direct Link
Scheduled Emails
Public View Embeds
Display Mode (TV)
Tenant Level Security
Dynamic Data Sources
Role Based Security
Authentication Modes
Team, Private, Favorites Library
Folder Hierarchy
Folder and Report Security
Guest/Anonymous Library
Customizable Interface
Multi-lingual
Custom Domain
Seamless Sign-On
Table and View Relationships
Data Transformation
Column Level Security
Data Field Organization
API for Automations
Production and Dev Environments
Audit Logs
BI Guides
Contact
Customer Portal5 Benefits Of Business Intelligence Tools For Service Desk Systems
If there is any place in the IT department that sees the most action, it is the Help Desk. All day, impatient managers and confused end users call them in a panic. They want immediate assistance with a myriad of problems. Service desk solutions like CA Service Desk, ServiceNow, Ivanti Service Management, and BMC ITSM…
5 ITIL Questions All Service Managers Should Ask
Service desk managers may often feel that they are losing ground, getting left behind, or just being left out of the conversation. All too often they are overworked, given few resources, and left to their own devices. But as the main point of contact for a company’s internal and external support, a service desk manager’s…
3 Signs Your Help Desk Management Data Discovery Needs to be Changed
Data discovery is an extremely important aspect of Business Intelligence. Rather than focusing on static reporting, it emphasizes analytics from an interactive and visual approach. With traditional BI, information consumers ask a question, which is answered through a report. Those reports are then given to the information consumer, which typically generates more questions, which leads…
