5 Benefits Of Business Intelligence Tools For Service Desk Systems
If there is any place in the IT department that sees the most action, it is the Help Desk. All day, impatient managers and confused end users call them in a panic. They want immediate assistance with a myriad of problems. Service desk solutions like CA Service Desk, ServiceNow, Ivanti Service Management, and BMC ITSM…
Case Study: Using Yurbi to Gain Access to Legacy BMC Remedy Data
A large, international bank asked us to help us solve an issue the bank was facing. The bank had just switched its helpdesk system from BMC Remedy to ServiceNow. During this transition, the bank was trying to figure out how to migrate and access its historical helpdesk data from BMC Remedy for both knowledge and…
The Definitive Guide to the Yurbi App
The Yurbi App is the secret sauce of Yurbi and is what sets it apart from other business intelligence (BI) self-service solutions. We’ve mentioned the Yurbi App many times before, but we often get the question, “What exactly is a Yurbi App and what makes it so great?” So, we thought we’d lay it all out…
5 ITIL Questions All Service Managers Should Ask
Service desk managers may often feel that they are losing ground, getting left behind, or just being left out of the conversation. All too often they are overworked, given few resources, and left to their own devices. But as the main point of contact for a company’s internal and external support, a service desk manager’s…
Best Executive Dashboard for ServiceNow
ServiceNow is recognized as a leading enterprise IT Cloud company that offers a variety of Cloud-based products to help automate and manage IT service relationships. While ServiceNow is a powerful tool, it leaves some customers wanting more. That’s where Yurbi for ServiceNow comes into play. Offering a variety of reports and dashboards designed specifically for…
Asking “Do We Need Business Intelligence?” Here are the Top 5 Signs You Do
Are you reading this blog because you woke up this morning with the novel thought in your head that you needed to buy a BI solution today? We didn’t think so. Just like the straw that eventually broke the camel’s back in the famous proverb, organizations don’t come to the conclusion that they need a…
10 Signs Yurbi May Be a “Good Fit” For Your Organization
At 5000fish, we believe in being frank. Although we design business intelligence (BI) software, we’re the first to admit Yurbi isn’t right for everyone. In fact, there are a handful of reasons Yurbi might not be the best BI solution for your needs, and we’ve outlined them here. On the other hand, Yurbi might be…